Human help
How can we help?
Pick up where you left off
- Email verification: open the verification message, then return to the browser where you started. Sign in with the same email address.
- Interrupted order: open the dashboard and resume your saved order. Do not make another payment just because you are waiting.
- Site unavailable: check its status in the dashboard. Contact support if setup stops progressing or the site is suspended.
- Agent cannot access your site: check its connection status and permissions on the site’s AI connections page. A revoked connection needs a new approval.
Support hours are weekdays 09:00–16:00 Europe/Helsinki, excluding Finnish public holidays. The first-response target is two business days; it is not an SLA.
Never email passwords, payment-card data, access tokens or private keys.
Points of contact for authorities and users
Under Articles 11 and 12 of the EU Digital Services Act (2022/2065), the single point of contact for Member State authorities, the Commission and users of the service is timo@nettipoika.fi. Languages: Finnish and English. Provider: Cloud Rift Oy, business ID 3246185-6, Jäniksenpolku 11, 90850 Oulu, Finland.
You can report illegal content on a website hosted by Nettipoika without signing in: Report illegal content.